Order Samsung LN32B550 32-Inch 1080p LCD HDTV with Red Touch of Color Monday, August 31, 2009

2 months after receiving this TV the screen has gone black. Samsung instructed us to ship it to a service repair center and shipping is the responsibility of the customer. I called UPS and the cost to custom-pack a 32" televisions is 120 $. I called Samsung to request a box to ship it in and they re-iterated, shipping is the responsibility of the customer - but would send me a return label. So now we have an 800 $ television that's going to cost 120 $ to pack for warranty. We've only had it two months. I see from another reviewer that sending it Samsung is no guarantee the television will come back any time soon.

On a related note - up until 2008 Samsung's 32" televisions received free in-home repair service. As of 2009 32" is now considered "small" and must be shipped to the manufacturer for service.

Great TV just don't throw away the box and if it breaks take a deep breath and don't bother calling Samsung for sympathy.Get more detail about Samsung LN32B550 32-Inch 1080p LCD HDTV with Red Touch of Color.